Returns & Refund Policy
Returns & Refund Policy
At Kairven, we want you to feel confident with every purchase. If something is not right with your order, our team is here to help.
30-Day Returns
We offer a 30-day return period, starting from the date your order is delivered.
To be eligible for a return, the item should be returned in its original condition, with all accessories and components included.
To request a return, please contact us at:
Please contact us before sending any item back so that our team can provide the appropriate return instructions.
Changed Your Mind?
If you simply change your mind about your purchase, you may request a return within 30 days of delivery.
For change-of-mind returns, the cost of returning the product is the responsibility of the customer.
We recommend using a tracked shipping service when returning your order.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible.
We may ask you to provide photographs or videos showing the issue so that our team can assess the problem quickly.
If the issue is confirmed, Kairven will arrange a replacement at no additional cost to you.
Where applicable, additional remedies available under consumer law may also apply.
Refunds
Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process and display the refund after it has been issued.
Return Condition
Returned items should include all original components, accessories and packaging where reasonably possible.
We reserve the right to reduce a refund where the product has been handled beyond what is reasonably necessary to inspect its nature, characteristics and functionality, where permitted by law.
Cancellations
If you wish to cancel an order, please contact us as soon as possible at shopkairven@gmail.com.
If the order has already been dispatched, it may need to be returned after delivery.
Your Statutory Rights
Nothing in this Returns & Refund Policy limits or excludes your statutory consumer rights.
Customers in the United Kingdom may have additional rights under applicable consumer protection legislation.
Contact Us
For any questions regarding returns, replacements or refunds, contact:
Our customer care team aims to respond within 24 business hours.