Privacy Policy

Last updated: 12 August 2026

Kairven operates this store and website, including all related information, content, features, tools, products and services in order to provide you, our customer, with a reliable and personalised shopping experience (the “Services”).

Kairven is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, process and share your personal information when you visit, use or make a purchase through our Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or sharing of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your personal information is handled as described below.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

• Contact information, including your name, billing address, delivery address, telephone number and email address.

• Payment and financial information, including payment card information, payment method, transaction information and other payment-related details.

• Account information, where applicable, including usernames, passwords, preferences and account settings.

• Transaction information, including products you view, add to your basket, purchase, return, exchange or cancel.

• Customer service communications, including information you provide when contacting us regarding an order, return, question or support request.

• Device information, including information about your device, browser, network connection, IP address and other technical identifiers.

• Usage information, including information about how and when you access, browse and interact with our website and Services.

How We Collect Personal Information

We may collect personal information:

• Directly from you, such as when you place an order, create an account, contact us or otherwise provide information to us.

• Automatically through our Services, including through cookies and similar technologies when you browse our website.

• From service providers, including companies that provide technology, payment processing, fulfilment, delivery, analytics or other services on our behalf.

• From business, advertising or other third-party partners, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use personal information to process and fulfil orders, accept payments, arrange deliveries, manage returns and refunds, communicate with you regarding your purchase and improve your experience with Kairven.

Customer Support

We use your information to respond to enquiries, provide assistance with orders and resolve issues relating to our products or Services.

Marketing and Advertising

Where permitted by applicable law, we may use your information to provide marketing communications, offers or advertising that may be relevant to you.

You can unsubscribe from promotional emails at any time using the unsubscribe option included in those communications.

Security and Fraud Prevention

We may use personal information to detect, investigate and prevent fraudulent, illegal, malicious or unauthorised activity and to protect our customers, our business and our Services.

Legal and Regulatory Requirements

We may process personal information where necessary to comply with applicable laws, respond to lawful requests from public authorities, enforce our terms and policies, or establish, exercise or defend legal claims.

How We Share Personal Information

We may share personal information where reasonably necessary to operate Kairven and provide our Services.

This may include sharing information with:

• Shopify, which provides the ecommerce platform used to operate our store.

• Payment processors used to securely process transactions.

• Fulfilment and delivery partners that process and deliver customer orders.

• Technology and hosting providers that support our website and systems.

• Analytics, advertising and marketing partners, where applicable.

• Professional advisers or authorities, where required for legal, regulatory, security or fraud-prevention purposes.

• Other third parties where you have specifically requested, authorised or consented to the disclosure.

We do not share personal information except where necessary for legitimate business purposes, to provide the Services, or where otherwise permitted or required by law.

Shopify

Our store is hosted on Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our store in order to provide and improve its services.

Information submitted through our store may be transmitted to Shopify and other service providers located outside your country of residence.

For more information about how Shopify processes personal information and the privacy rights available to you, please refer to Shopify’s Consumer Privacy Policy and Privacy Portal.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functionality, remember preferences, analyse website performance and, where permitted, support advertising and marketing activities.

Where required by applicable law, we will request your consent before using non-essential cookies.

You can manage certain privacy and cookie preferences through the privacy controls available on our website or through your browser settings.

Third-Party Websites and Services

Our Services may contain links to websites or platforms operated by third parties.

Kairven does not control the privacy, security or content practices of those third parties.

We recommend reviewing the privacy policies and terms of any third-party service before providing personal information to them.

Children’s Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete that information.

Security of Your Information

We take reasonable organisational and technical measures to help protect personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide our Services;

• maintain transaction and business records;

• comply with legal and regulatory obligations;

• resolve disputes;

• prevent fraud; and

• enforce our agreements and policies.

Retention periods may vary depending on the type of information and our legal obligations.

Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• request access to personal information we hold about you;

• request correction of inaccurate or incomplete information;

• request deletion of certain personal information;

• request restriction of certain processing activities;

• object to certain uses of your personal information;

• request portability of certain personal information;

• withdraw consent where processing is based on consent; and

• object to or opt out of certain direct marketing activities.

We may need to verify your identity before processing certain requests.

UK and EEA Customers

If you are located in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection legislation, including the UK GDPR or GDPR.

Where our processing relies on your consent, you may withdraw that consent at any time.

Where our processing relies on legitimate interests, you may have the right to object to that processing in certain circumstances.

Nothing in this Privacy Policy is intended to limit rights provided to you under applicable data protection law.

International Data Transfers

Some of our service providers, including Shopify and providers involved in processing or fulfilling orders, may operate in countries outside the United Kingdom.

As a result, personal information may be transferred, stored or processed outside the country in which you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Complaints

If you have concerns regarding how Kairven handles your personal information, please contact us first so that we can attempt to resolve the issue.

Customers in the United Kingdom may also have the right to submit a complaint to the UK Information Commissioner’s Office or another competent supervisory authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, Services, legal requirements or privacy practices.

When changes are made, we will update the “Last updated” date shown at the beginning of this policy.

Contact

If you have any questions about this Privacy Policy, our privacy practices or wish to exercise your privacy rights, please contact:

Kairven

Email: shopkairven@gmail.com

Address:
2 Nutfield Road
Redhill RH1 4AU
United Kingdom

For the purposes of applicable data protection laws, Kairven is the controller of personal information processed in connection with our store, except where another party independently determines how and why personal information is processed.